These docs describe the features currently represented in the LobbyStack app and backend. If a feature is not documented here, treat it as not generally available yet.
Quick start
Create an account, verify your mobile number, import a website, and claim a phone number.
Configure your receptionist
Set the greeting, default customer language, transfer number, knowledge, services, and rules.
Connect Google Calendar
Let LobbyStack check busy time and create bookings on a selected Google calendar.
Review dashboard activity
Review calls, recordings, transcripts, messages, contacts, appointments, and follow-up tasks.
What LobbyStack can do today
- Answer inbound calls through a configured Twilio number.
- Use a saved greeting and default customer language of English or French.
- Search knowledge from text entries, uploaded documents, and imported public website pages.
- Help callers with appointment scheduling when services, hours, staff, and Google Calendar are configured.
- Transfer a live call to a configured phone number when transfer policy allows it.
- Take callback or follow-up messages when a transfer is not possible or a caller wants staff to follow up.
- Store calls, transcripts, recordings, contacts, SMS conversations, appointments, and dashboard summaries.
- Support hosted billing and usage tracking for Free, Pro, Enterprise, and self-host plans.
Main dashboard areas
| Area | What it is for |
|---|---|
| Home | KPIs, action-required follow-ups, upcoming appointments, and recent calls. |
| Calls | Inbound call history, transcripts, recordings, outcomes, and follow-up tasks. |
| Messages | SMS conversation history, manual replies, attachments, and AI handoff controls. |
| Contacts | Caller profiles, activity, appointments, blocking, and SMS consent state. |
| Receptionist | Greeting, language, transfer number, knowledge, services, and rules. |
| Integrations | Google Calendar connection and calendar selection. |
| Settings | Account, preferences, billing, usage, and SMS compliance setup. |