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This guide follows the onboarding flow in the LobbyStack web app.
No credit card is required to create an account. Hosted usage limits are shown in Settings after you sign in.

Before you begin

You need:
  • An email address and password.
  • A mobile phone number that can receive an SMS verification code.
  • A public website URL if you want LobbyStack to import website knowledge during onboarding.

Onboarding steps

1

Create your account

Go to the LobbyStack sign-up page, enter your email address and password, and submit the form.LobbyStack uses email and password authentication. After signup, you are taken into onboarding.
2

Verify your mobile number

Enter a mobile number in international format and request a verification code. Enter the code you receive by SMS.The verified number helps LobbyStack suggest a local business number later in onboarding.
3

Import your website, or skip for now

Enter a public website URL to start a background website import, or choose Skip for now.Website import crawls public pages such as services, about, FAQ, hours, and contact pages. Private pages, local network URLs, and login-only pages are not imported.
4

Claim a phone number

Review the suggested Twilio number or click Pick a different number to search by city, area code, or toll-free number.Click Continue to claim the selected number for your business. LobbyStack configures the number’s voice webhook for your receptionist.
5

Finish receptionist setup

Open Receptionist and review the greeting, default customer language, transfer number, knowledge, services, and rules before sending production traffic to the number.

What to configure before real callers

Greeting and language

Set the opening line, default language, and transfer number.

Knowledge base

Add accurate business answers from text, documents, or website import.

Services and booking

Add services and connect Google Calendar before relying on booking.

Usage and billing

Check hosted usage limits, resets, and add-on state.