Build your knowledge base

Add text, documents, and website content so your receptionist can answer common business questions from accurate source material.

The Knowledge page is where you add information the receptionist can use when answering callers. Use it for facts that should be easy to retrieve: hours, location, parking, pricing notes, service descriptions, policies, intake requirements, and FAQs.

LobbyStack supports three knowledge sources: text entries, uploaded documents, and public website imports.

Hosted knowledge storage is capped at 100 MB on Free and 2 GB on Pro. The app also rejects individual document uploads larger than 10 MB.

Text entries

Text entries are best for short, authoritative facts.

1. Open Knowledge

   Go to Receptionist > Knowledge.

2. Choose text

   Click Add Knowledge and choose Text.

3. Add title and content

   Use a short title and put the full answer in the content field.

4. Save

   Click Save. The entry appears in the table.

Document uploads

Use document uploads for PDFs, Word documents, text files, and Markdown files that contain useful caller-facing information.

Limit	Value
Supported types	PDF, DOCX, TXT, Markdown
Maximum size	10 MB per file

Uploaded documents enter a processing flow before they are ready. The table shows status values such as queued, indexing, ready, or error.

Upload only documents you want the receptionist to use with callers. Outdated or internal-only material can cause bad answers.

Website imports

Website import crawls a public URL and adds useful pages to the knowledge base. It is intended for public pages such as services, about, FAQ, hours, locations, menus, pricing, and contact pages.

LobbyStack does not import:

• Localhost, local network, or direct IP URLs.
• Pages behind a login.
• Low-signal pages such as checkout, cart, account, search, privacy, and terms pages.
• Static assets such as images, PDFs, spreadsheets, ZIP files, scripts, and stylesheets.

1. Open the website import dialog

   Go to Receptionist > Knowledge, click Add Knowledge, and choose Website.

2. Enter a public URL

   Paste the homepage or section URL you want LobbyStack to crawl.

3. Start import

   Click Import Website. Imported pages appear as they finish processing.

Manage entries

From the Knowledge table you can:

• Search entries.
• Open a row to view extracted document text.
• Disable an entry without deleting it.
• Re-enable a disabled entry.
• Delete an entry permanently.

Prefer a smaller set of accurate entries over a large library of stale content. Caller-facing accuracy matters more than volume.