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The Calls page is the call history for your active business. It shows inbound calls handled by LobbyStack, including status, outcome, transcript availability, and recording availability.

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What the call list shows

Each row can include:
  • Caller name or unknown caller label.
  • Caller phone number.
  • Purpose or outcome summary.
  • Start time.
  • Status and disposition.
  • Transcript indicator.
  • Audio playback when a recording is available.
The page header also shows how many calls are currently live.

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Search and filter

Use the search field to find calls by caller name, phone number, or outcome text. Use the status filter to narrow the list.

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Call detail view

Open a call to see three tabs:
TabWhat it shows
TranscriptSaved caller and assistant turns when available.
RecordingAudio player if a recording was stored; otherwise pending or unavailable state.
DetailsOutcome, follow-up task, Twilio Call SID, gateway session, disposition, and provider status.

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Follow-up tasks

If the receptionist takes a callback or follow-up message during a call, the task appears on the call detail page. Operators can mark the task done from the dashboard.

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Recordings

LobbyStack stores a recording when the voice gateway uploads one for the call. If no recording URL is available yet, the dashboard shows either pending or unavailable.
Recording availability depends on the voice gateway and storage state. There is not currently a public dashboard toggle for recording retention on the Rules page.

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Outcomes

Call summaries can include outcomes such as:
  • Appointment booked.
  • Scheduling started but not completed.
  • Message taken.
  • Transfer completed, busy, or failed.
  • Completed without a structured outcome.
  • Failed, canceled, no-answer, or technical issue.