Set greeting, language, and transfers

Configure the opening line, default customer language, and default transfer number for your AI receptionist.

Open Receptionist > AI settings to edit the basic behavior used by the receptionist.

Greeting

The greeting is the opening line your receptionist uses when answering a call or starting a conversation. Keep it short and specific.

Example:

Thanks for calling Bright Smile Dental. I’m the AI receptionist. How can I help?

1. Open AI settings

   In the dashboard sidebar, go to Receptionist. The AI settings page opens by default.

2. Edit the greeting

   Update the Greeting field.

3. Save

   Click Save beside the greeting field.

Default customer language

The Default customer language setting supports:

Option	Value
English	en
French	fr

Choose the language your receptionist should use when the caller’s preference is unknown.

Runtime language handling is currently built around English and French. Do not document or promise other languages unless the app adds them as supported runtime locales.

Default transfer number

The Default transfer number is the phone number used when the receptionist performs a live handoff to a human.

1. Enter a number

   Add a complete phone number in the transfer number field.

2. Save

   Click Save beside the transfer number field.

3. Add rules if needed

   Use Receptionist > Rules to describe when the receptionist should transfer, take a message, or ask for callback details.

If no transfer number is saved, live transfers cannot complete. The receptionist can still take a callback or follow-up message.