Skip to main content
The Services page contains the appointment types or offerings your receptionist can discuss with callers. Services are managed with the same entry table pattern as Knowledge and Rules: a title, content, optional tags, status, and actions.
Appointment booking depends on more than a service entry. You also need bookable staff, business hours, service assignments, and a connected Google Calendar. If those are missing, the receptionist may answer service questions but cannot reliably book real appointments.

​
Add a service

1

Open Services

Go to Receptionist > Services.
2

Add service

Click Add Service.
3

Describe the service

Enter a clear title, such as “Initial Consultation”, and describe what the service includes. Add tags that match caller language if helpful.
4

Save

Click Save. The service appears in the Services table.

​
Make services easier to book

Write service entries the way callers ask for them:
  • Use the plain customer-facing service name.
  • Include duration, eligibility, prep instructions, and pricing only when those details are stable.
  • Add synonyms in tags when callers use different words for the same service.
  • Keep unavailable or seasonal services disabled.

​
Calendar booking

Google Calendar is the supported customer-facing calendar integration today. When calendar booking is configured, LobbyStack can use connected calendar data to find available times and create appointments.

Connect Google Calendar

Connect a Google account and select the calendar LobbyStack should use for bookings.